Frequently Asked Questions

Rakesh Retails is an online electronics and home appliances shopping store in Delhi, NCR. Here you can purchase air conditioners, refrigerators, washing machines, televisions, mobiles, air fryers, mixer grinder, geysers, chimney, air coolers, and many more through a single website.

We have several familiar brands such as LG, Samsung, Apple, Whirlpool, Haier, Godrej, Daikin, Voltas, Blue Star, Hitachi, Panasonic, IFB, Hisense, Lloyd, Havells, Philips and Usha. There are different products available from various brands; therefore, filtering the products based on any brand on any category page will show you the items in stock.

The customer must choose a category or search for the required item, click on the Add to cart button, and proceed to checkout. It is then important to provide a complete shipping address for delivery and make payment for the product to receive confirmation regarding order placement.

Yes, prices on the product pages can vary depending upon the pricing of brands, running offers, and the market situation. Therefore, the prices at the time of placing the order will be applicable.

Credit or debit cards, UPI transactions, net banking, and wallets are all accepted. In certain cases, Cash on Delivery could be available. EMI is also accepted for selected products.

Yes. A new customer can avail the signup discount of ₹1,000 through the offer on the banner displayed in the upper section of the website.

We have occasional sales that coincide with festivals, which may provide karmic benefits in terms of special exchange bonuses, instant bank discounts, or free installation offers. Customers should visit the product page to find out the offers available for a specific product.

We run seasonal and festive sales from time to time, and some products come with exchange bonuses, instant bank discounts, or free installation. Offers change often, so the product page always shows what applies to that item right now.

Yes, all cancellations are allowed as long as the order has not been shipped yet. Regarding orders that have already been shipped, cancellation is not possible; however, you may refuse the order outside your house.

Refunds are credited back to the payment source. When it comes to credit and debit cards and online banking, it may take about 5 to 7 days. However, with wallets and UPI, it will take about 1 or 2 days.

Of course, you cannot cancel some popular or customized goods that are marked "Non-Cancellable" on the product page. Specify all conditions of the ordered goods before placing the order.

We reserve the right to reject an order if the order is out of stock or a pricing error has occurred. If we cancel a paid order, it will be credited back to you.

Yes, Rakesh Retails delivers goods to customers situated in the whole of Delhi NCR territory. Delivery time depends on both the goods and your location, so please check this information right on the product you want to order or call our service team on 8130047218.

Air conditioner and home appliance installation is carried out by authorized service personnel. In many offers, there is mention of free standard installation; however, neither the services of electrical wiring nor dismantling of older devices are included in the concept of free standard installation.

All appliances are covered under warranty given by manufacturers whose products are sold through their authorized service centers. Some promotions add warranties on products beyond what is mentioned on the product pages.

It is advisable to inspect the product for damage at the time of its delivery. You should complain to our customer care number, 8130047218, if there is anything wrong with the product. It is important to notify us about the incident before you accept the delivery.

The general guide for AC capacity is as follows: a 1 Ton AC is suitable for room sizes of up to around 140 square feet, a 1.5 Ton AC is suitable for a range of 140-180 sq. ft. and a 2 Ton AC is for the larger rooms or rooms exposed to a lot of sun. You should check out our 1 Ton AC page, 1.5 Ton AC page, and 2 Ton AC pages to compare different products.

Usually yes when it comes to regular use. The inverter AC adjusts the speed of the compressor to match the temperature in the room, which results in lower power consumption compared to a fixed speed AC. Fixed speed AC is cheaper but designed for occasional usage.

You can reach out to our customer service desk on the number 8130047218 regarding orders, cancellations, delivery of products or other queries from customers.

Rakesh Retails has physical stores in Delhi NCR where you can see products in person. Call 8130047218 to find your nearest store and check what is available before you visit.