24X7 Support : 1800 1200 1200

Shipping Policy

At Rakesh Retails, we strive to deliver your electronics safely and swiftly. Our logistics network is optimized to handle sensitive equipment like smartphones, laptops, and large home appliances with the utmost care.

1. Delivery Timelines

Local (Delhi-NCR)

24 to 48 Hours

Metro Cities

3 to 5 Business Days

Rest of India

5 to 7 Business Days

Orders placed before 4:00 PM are processed same-day. Orders placed on Sundays/Holidays process next working day.

2. Shipping Charges

  • Standard Shipping: Free on orders above ₹1,000.
  • Small Orders: A nominal fee of ₹99 applies below the free shipping threshold.
  • Express Delivery: Available in select locations for an additional charge at checkout.

4. Secure Packaging & Inspection

Important Notice:

Tamper-Proof Seals: Do not accept the package if the seal is broken. For large appliances, please do not unbox items yourself. Authorized technicians will handle unboxing to ensure your warranty remains valid.

3. Order Tracking

Tracking details will be sent via SMS/Email once dispatched, including the partner name (Blue Dart, Delhivery, etc.) and a unique Tracking ID.

6. Non-Availability

Our partners attempt delivery 3 times. If unsuccessful, the product returns to our warehouse and a re-shipping fee may apply.

5. Installation of Large Appliances

Technician visits are scheduled within 24-48 hours of delivery. Any damage found after self-unboxing may void replacement claims.

Shipping Support

Helpline

8130047218

Email

shipping@rakeshtails.com

Available 10:00 AM to 7:00 PM (Seven Days)